winstar casino oklahoma customer service number

Re: the 'service' for gamblers: The fact that these casinos in OKlahoma charge for drinks at ALL is a testament to how greedy they are. There is no in-between with winning on slots here. The machines are programmed without question, to be hot or cold. People ashing their cigarettes on the floor, in between slot machines, trash that stays in and around the slot machines for hours. there are WAY too many trashy people that come here. Room service rarely picks up until 20-30 rings. There is always an issue with the phones in the room. The lines for the restaurants are maddening, and there is really only one good restaurant. The valet service is still not operating even though every other casino-resort has been running a valet service for months now. The hotel management is extremely slow to fix issues. I've been frequenting this Resort for over a year and all I can say about it is that they are very average. Btw, most people who win return the money quickly by playing longer. Whatever the reason, it is obvious that you are being greedy and I have a feeling you are going to create bigger negative issues for yourselves if you don’t allow people to win. Are you trying to pay for an expansion? Are you trying to make up for losses from last year. However, I’d rather flat to Vegas than continue watching you financially rape people.

At the end of the day, I don’t care about your restaurants and the rudeness of your typical customer off the highway. Whatever you did to increase your “keep rate” and stop allowing people to win during the day…. As a start, return your slot machine settings to “pre-pandemic” settings. You should pay attention and address the issues. Winstar, you have a lot of good customers who are giving you the answers to your problems.

I’m a very positive person and it takes a lot for me to leave negative feedback. I’m not sure if anyone is paying attention. The primary issue is that the negative reviews all say the same thing going back for over two years.

Winstar casino oklahoma customer service number